WEBSITE CARE PLANS

Nope! There are no setup costs and should you ever need to leave the plan, there are no cancellation fees.

A Standard web hosting account is included in the “A Little TLC” and “TLC” plans. An Advanced web hosting account is included in the “Extra TLC” plan. Both types of hosting accounts include 10 GB of disk space, daily website backups, and a free SSL certificate. Both hosting accounts can include one website. (If you have multiple websites, you will need multiple accounts.)

The Standard web hosting account includes 10,000 monthly website visits and unlimited email accounts.

On the Advanced web hosting account, the web server and services are optimized specifically for WordPress websites. Because of this, it does not include email accounts. Other advantages of the Advanced hosting:

• It includes 25,000 monthly visits (instead of 10,000 on the Standard hosting).
• Website load times are faster than the Standard hosting.
• Managed security on the web server proactively detects and blocks malware and hacking attempts.

“Two is One. One is None.”

Have you ever heard that saying? It means you should always have a backup plan. (No pun  intended.)

So how does that apply to your website backups? If you have one method of website backups – but it fails or the backup files are corrupt or get deleted… then you’re out of luck. By having a second set of backups,  you’re giving yourself some insurance that you’ll always have a backup in case you need it. 

While daily backups are included with both types of hosting plans I offer (Standard and Advanced), I like to create a second set of backups, stored in a separate location, just to be on the safe side.

On the “Extra TLC” Plan:
If your website gets hacked, we’ll take care of cleaning the site at no extra cost to you.

On the “A Little TLC” or “TLC” Plans:
If your website gets hacked, I’ll get you in touch with a company that cleans hacked websites. The cost you’ll pay for their service is generally $200-$400.

Every month I will clear out spam, remove older post revisions and optimize your WordPress database. Having too much spam, post revisions, and/or database overhead will slow down your website over time.

Each “TLC” and “Extra TLC” plan includes one half-hour of website content updates each month!

The “A Little TLC” annual plan includes one hour of website content updates each year. The free hour must be used during the first month of your annual plan. For example, if your annual plan goes from January through December, you get 1 free hour of website updates every year, during the month of January.

Just send Kelly an email when you need something updated on your website. Free website content updates can include updating text, changing links in your menu bar, adding or updating images, changing your footer, etc. 

Please note: Unused time does NOT carry over from month-to-month.

If you need more than the half-hour per month (or the 1 hour per year on the “A Little TLC” plan):

• Additional updates can be requested on an as-needed basis. I will give you a quote for the estimated time and cost of the updates, which will be billed at my standard rate (currently $95/hour).
• You can also add additional hours to your plan, at a reduced rate of $75/hour. For example, an “Extra TLC” plan with 2 additional hours of website updates each month would be $245/month. Just contact me to get this added to your plan.

If there are any features you prefer not to use (for example, if you don’t want to receive a monthly report or if you prefer to register your domain name each year yourself) — just let Kelly know!